Return Policy: A Return Goods Authorization (RGA) number is required. Please read the following information before requesting an RGA number:
Magnet Paints will accept returns within 30 days of purchase. We will refund the purchase price of unused/unopened, re-sellable, original packaged item(s) or exchange for another item(s) of equal value. If the new item is of higher value, you will be responsible for the price difference. If the return is due to an error in the part of Magnet Paints, we will arrange for Return Shipping by issuing a (1 time) call tag. It will be the customer’s responsibility to ensure that the product is ready for pick up with the RGA# labeled on the package. All returns must have an RGA# on the package or it will be refused at the time of delivery. If the package is not ready for pick up, it will be the customers responsibility for shipping expenses.
An RGA number is required for all returns. Please write the RGA number on the outside of the shipping package or on the packing slip, where it is visible. Please note that any product returned for reasons other than being defective or damaged will be subject to a 20% restocking fee or $15.00 administrative fee (whichever is greater), and/or an in-house credit at our discretion . If an undamaged order is refused by the customer at the time of delivery, the customer will be responsible for all shipping charges to and from our location.
Please return all products in “as-new” condition, in the original packaging with all the original components and paperwork. There will be a $20.00 re-boxing fee for products returned in a damaged box. All returned merchandise will be inspected, and if they are not in “as-new” condition, additional charges will apply.
Magnet Paints will not accept returns on products that were damaged as a result of abuse or improper installation. Magnet Paints is not responsible for items not fitting or working correctly if the customer has given incorrect information or ordered incorrect parts. No returns on electrical items, painted or custom ordered items. If you need assistance, please feel free to contact us by phone at 1-800-922-9981 during regular business hours Monday thru Friday 9:00 AM – 4:00 PM CST.
Sales Tax Policy: We charge Alabama Sales Tax only.
Shipping Policy: We offer shipping and handling within the continental United States, Hawaii, Alaska and Canada. Sorry, we are not able to ship overseas or to Mexico at this time. We cannot ship to P.O. Boxes. Please provide a physical shipping address only.
We ship most orders within 1 to 2 business days from the time of order. This means most of our orders will be received by the customer within 2 to 7 business days (excluding weekends and holidays). Out of stock and special order items will be shipped as soon as available.
All orders are shipped via UPS Ground. Large orders may be shipped via UPS but more likely by ground truck freight.
Rush Shipments: We do not ship Monstaliner or any paint product by air or by any other expedited service. Texture rollers can be shipped next day service at additional expense to the customer.
Damaged Product: If your product was damaged during shipping, you must contact the shipper (FedEx/UPS) with in 48 hours of receiving the product. At that time you must file a damage claim with them.
Lost Shipments: If a product is lost during shipping, we will contact the shipper and have it traced. If the shipper deems the packages to be lost, we will send out a replacement of the same items.
Please call our toll free customer service number @ 1-800-922-9981 if you have any questions regarding shipping an order.
MONSTALINER by MAGNET PAINTS
310 County Road 1246 • Cullman, AL 35057
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